FAQs | Answers To Most Often Asked Questions
Do I have to order online?
No. You can order by calling us on 01938 500 740 and we'll be happy to take your order and answer any questions you may have. To make this easy you can download a blank order form by clicking here: DOWNLOAD ORDER FORM.
Additionally you can post or email your order to us:
Dog's Paw Limited,
Cain Valley Trading Estate,
Lanfyllin SY22 5DD
click to email: firstname.lastname@example.org
How long will it take to get my order?
We try our best to to design and print all orders in 48 hours, an order will be despatched on a "next day" courier service. Seasonal products can put the manufacturing under extreme pressure we are really busy orders may take up to 5 working days.
What if I make a mistake on the place?
All designs are processed in our studio and we check place names, if there's something we think looks wrong we'll give you a call to check.
Can I have more than one location on my order?
Yes. You can put multiple location names on an order, just type the place you want in the box provided on each design.
Do you make the cards without places on them?
Not at the moment but new ranges are in planning all the time.
Do you cello-wrap individually?
We discourage the use of cello wrapping and have increased our board quality and print finishing to allow increased levels of handling in-store. We are happy to supply additional envelopes from time to time just in case your customers have picked up the wrong envelopes. We recognise that sometimes cards will get damaged in the racks and within reason, we will replace them free of charge with your next order.
If you feel that cellowrapping is really necessary we will cellowrap but may make a small charge to cover the cost.
Where did the name Dog's Paw come from?
When we were setting up we couldn't decide what we should name our company. We were messing about in the studio with our dogs Monty and Ollie and Martin jokingly said to them "What shall we call our new company?". They both barked naughtily and Monty gave us his paw... so that was it. We always said we should change it to something more sensible and descriptive, but it just stuck and we liked it.